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Optimise customer experience by humanizing your website
Live chat is an ideal tool to boost customer satisfaction and reach your commercial targets. Our agents lead your visitors into a sales process.
This tool is available 7/7 from 9 am to 10 pm. It humanizes your website by offering immediate assistance to your potential customers.
Our chat software automatically invites all your visitors to chat with our agents. Those invites are targeted according to the research and identified needs of each customer. Our agents will interact with the visitors by following a predefined script.
Bring an excellent first impression and stand out from your competition. A visitor that chatted will be open to leave his personal information in order to get contacted. This information is then sent to you. You can take on the sales process from there and build up a strong relation with your new customer. We collaborate with you to determine what strategy to use. Because every target group needs another approach.
A live chat on your website brings a lot of advantages. Discover how Welivechat can help increase your customer relationship and sales.
Excellent 4.7 op 5
We have been working with Welivechat since May 2020. In just 5 months, our sales have almost doubled and the number of visitors to our website has increased by about 14%! I am very satisfied with this fruitful cooperation and highly recommend them.
At first I was a bit reluctant, but once I took the step the quality of the live chat surprised me. Visitors who would otherwise leave the website because they lack vital information now start a chat and are helped immediately. My customer base keeps growing.
We chose to work with Welivechat because of their excellent knowledge of our products and a service that is available 7 days a week. This is very important in our sector because there are so many prospects who show interest and want a quick answer to their question.
In addition, a live chat is very important because buying a car is not an everyday purchase. The customer wants to be helped by a person who anticipates the wishes and needs of the customer. And this is exactly what Welivechat does. We have seen an increase in our leads and the investment is already paid back after 1 or 2 sales. In addition, it provides a good opportunity to improve our SEO and this leads to better visibility of our company. So, nothing but benefits!