10 chat softwares tested by Welivechat

In the world of online business and customer communication, live chat has become an indispensable tool for providing fast and personal service. To help you choose the best software for your business, we have compared 10 popular live chat software packages, including Crisp, LiveChat Inc and Trengo. In this article, we analyze the features, pricing, advantages and disadvantages of each. It's up to you to make a list of your needs and choose the one that will help you offer the best service to your customers.

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1. Crisp

• Features: Crisp offers key features such as automated responses, chatbot integration, email notifications and a multilingual interface.
• Pricing: A limited free plan and paid plans starting at $25/month.
• Pros: Intuitive interface, good value for money, integrations with many tools.
• Cons: Can quickly be limited for large companies.

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2. LiveChat Inc

• Features: LiveChat offers customization options, pre-set responses, analytical reports, and integration with leading CRMs.
• Pricing: Paid plans start at $20/month per agent.
• Pros: Ease of use, customisation options, responsive and available customer support 7/7
• Cons: No free plan, additional costs for advanced features.

For obvious connection and customisation reasons, Welivechat is an official partner of LiveChat Inc and we use their software with most of our clients. LiveChat Inc allows us to easily manage all of our clients' chats, while providing instant, quality support. Their software was, without a doubt, the ideal solution for us.

3. Trengo

• Features: Trengo offers a unified interface to manage multiple communication channels, predefined responses, CRM integrations, and a customisable dashboard.
• Pricing: Paid plans from $16/month per agent.
• Pros: Multi-channel management, user-friendly interface, numerous integrations.
• Cons: No free plan, some features can be complex to set up.

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4. Zendesk Chat 

• Features: Zendesk Chat offers analytics, automated responses, and integration with Zendesk Support.
• Pricing: Paid plans starting at $14/month per agent.
• Pros: Powerful analytics, native integration with Zendesk Support, adaptability.
• Cons: Interface can be complex to manage, high costs for more advanced features.

5. Intercom

• Features: Intercom offers integrated messaging with CRM, automated responses, and analytics.
• Pricing: Paid plans on demand
• Benefits: Wide range of features, integrations with major CRMs, good customer support.
• Cons: High price, steep learning curve.

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6. Tawk.to

• Features: Tawk.to offers free live chat, pre-set answers, and analysis tools.
• Pricing: Free with paid options for additional features.
• Pros: Lots of possibilities with the free version, easy to use, customisable.
• Cons: Limited advanced features, less responsive customer support than its competitors.

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7. Drift (chatbot)

• Features: Drift offers conversational chatbots, CRM integrations, and analytics.
• Pricing: Paid plans starting at $50/month.
• Pros: Powerful chatbots, integrations with major CRMs, responsive customer support.
• Cons: High price for small businesses, some features can be complex to configure.

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8. Freshchat (by Freshworks)

• Features: Freshchat offers automated responses, integrations with CRMs, and a user-friendly dashboard.
• Pricing: Paid plans start at $15/month per agent.
• Pros: Ease of use, integration with other Freshworks products, good value for money.
• Cons: Some limitations on cheaper plans, no native multilingual interface.

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9. Olark

• Features: Olark offers analysis tools, preset answers, and customisation options.
• Pricing: Paid plans starting at $12/month per agent.
• Pros: Affordable price, ease of use, customisation options.
• Cons: Limited functionality compared to its competitors, no chatbot.

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10. ChatBot (by LiveChat)

• Features: ChatBot offers conversational chatbots, CRM integrations, and analytics.
• Pricing: Paid plans starting at $50/month.
• Pros: Powerful chatbots, integrations with major CRMs, responsive customer support.
• Cons: High price for small businesses, requires some technical skill to configure chatbots.

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Comparing these 10 live chat software products, it is clear that there is a live chat tool for every type of business and budget. For businesses looking for free software, Tawk.to is an interesting choice, while Crisp and LiveChat offer a good balance between features, price and managing multiple channels at once. Companies that need to manage multiple communication channels might also be interested in Trengo. Finally, those looking for
advanced chatbot solutions should consider Drift or ChatBot.

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It is important to consider your specific needs and test several options before making a decision. Most software offers free trials or demos to help you determine which one will work best for your business.

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