In the world of online business and customer communication, live chat has become an indispensable tool for providing fast and personal service. To help you choose the best software for your business, we have compared 10 popular live chat software packages, including Crisp, LiveChat Inc and Trengo. In this article, we analyze the features, pricing, advantages and disadvantages of each. It's up to you to make a list of your needs and choose the one that will help you offer the best service to your customers.
Features: LiveChat offers customization options, pre-set responses, analytical reports, and integration with leading CRMs.
Pricing: Paid plans start at $20/month per agent.
Pros: Ease of use, customisation options, responsive and available customer support 7/7
Cons: No free plan, additional costs for advanced features.
For obvious connection and customisation reasons, Welivechat is an official partner of LiveChat Inc and we use their software with most of our clients. LiveChat Inc allows us to easily manage all of our clients' chats, while providing instant, quality support. Their software was, without a doubt, the ideal solution for us.
Features: ChatBot offers conversational chatbots, CRM integrations, and analytics.
Pricing: Paid plans starting at $50/month.
Pros: Powerful chatbots, integrations with major CRMs, responsive customer support.
Cons: High price for small businesses, requires some technical skill to configure chatbots.
Comparing these 10 live chat software products, it is clear that there is a live chat tool for every type of business and budget. For businesses looking for free software, Tawk.to is an interesting choice, while Crisp and LiveChat offer a good balance between features, price and managing multiple channels at once. Companies that need to manage multiple communication channels might also be interested in Trengo. Finally, those looking for advanced chatbot solutions should consider Drift or ChatBot.
It is important to consider your specific needs and test several options before making a decision. Most software offers free trials or demos to help you determine which one will work best for your business.