All our operators are trilingual and can chat in French, Dutch and English.
The FAQ folder contains all your visitors' potential questions and frequently asked questions.
The roadmaps allow operators to guide visitors in their purchasing and information processes. These are pre-established processes to fully understand the wishes of the visitor and to ask the right questions at the right time in order to convert a maximum number of these visitors into leads.
We examine the most current questions with you. We already have predefined answers for them, which you can update as you wish. We will also update them during the trial period, as we will get to know your customers better. In this way, the agent will deliver a perfect chat. On the long-term, we constantly update our FAQ’s with new information to keep us up to date and be able to answer to all of your visitors questions.
Of course it is! After the live chat closes at 10pm, the chatbot can take over until 9am the next day.
We are active in a few sectors such as the automotive industry, real estate, construction, renovation, etc. But we can always adapt to your company and the sector in which you are active. Feel free to read our blog post about the different sectors we are active in.
Our live chat is active from 9am to 10pm on your website. Of course, we can realise customised solutions according to your wishes. It is possible to change these opening hours at your request.
You choose the whole design of your chat window and welcome messages. You can also use our experience in this domain to maximise your results.
Our software stores all the chats in a database. They can also be called up at any time if necessary.
Yes, the chat software we use can be linked and integrated with other platforms and software. It is therefore easy to find a solution and keep your current chat software.
Chat operators are trained in your company's products and services. They are also provided with FAQs and roadmaps in order to properly guide your visitors in their purchasing and information process.
The training of live chat agents is carried out by our training team and starts with a complete introduction to your company and website. As part of the basic training, agents are first trained on the products and services sold by you and then on the brand image and customer relations. Afterwards, our agents study all the FAQ files and roadmaps produced before carrying out several tests. All the operators are monitored by a team manager who coaches the operators in real time and also gives them feedback after analysing the chats.
It is very unlikely that this will happen. Our operators follow the FAQs we have written with you and do not make any statements or promises if they are not sure of their answers. They have clear guidelines and training to ensure that such scenarios do not happen. In the event that it should happen, we automatically refund the chat and make an arrangement with you.
The final amount is based on a fixed monthly price and the result obtained during the chat (service/lead/appointment, etc.). The price varies according the sector of activity, the duration of the conversation and the information you wish to obtain from your visitors.
The classification of the chats is pre-established with the customer according to the information that the company wishes to obtain from the visitors. Only those chats are charged where the customer has actually been helped.
Every first day of the month, you receive an invoice and a report of our live chat service on your website.