A solution for every organisation and situation!

Efficient communication for effective sales
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Why choose for a Managed Live Chat and what solutions does it offer your company?

Live chat brings a salesman to your website, helping every customer in detail. He will not only analyse the client’s needs, but also stimulate them in their buying process. When a customer visits your showroom, he can be immediately helped by one of your employees. Why would it be different online ?
Implementing a live chat on your website with our trained agents, is a guarantee of success and satisfied clients. And you know better than anyone that a satisfied customer is a loyal customer ..

example conversation
Can any company simply use your services?

We have different price models based on the company size. We adapt our work processes to your specific needs. You can then be sure that our agents will represent your company optimally.

Small
Up to
5.000
visitors each month
Start now!
free month included
Medium
Up to
20.000
visitors each month
Start now!
free month included
Big
Up to
50.000
visitors each month
Start now!
free month included
Premium
Up to
infinite
visitors each month
Start now!
free month included
Small
Up to
5.000
visitors each month
Start now!
free month included
Medium
Up to
20.000
visitors each month
Start now!
free month included
Big
Up to
50.000
visitors each month
Start nu!
free month included
Premium
Up to
infinite
visitors each month
Start nu!
free month included
Can I also chat myself when I am available ?

Yes, that is entirely possible in our Hybrid Live Chat solution. For example, your company can 'manage' the chat itself during opening hours. After closing time and on the weekends, the Welivechat team will take over. If, in case of heavy traffic, you cannot manage the number of chats, our operators will help you out. As we already mentioned, we adapt to the needs of our customer.

The benefits

A live chat brings numerous advantages and an important return on investment. It’s a service you offer your customers so they can enjoy the best possible customer experience on your website.

We list the main advantages for you:

Instant messaging

Quickly provide an answer and solution to an unlimited number of website visitors.

Decrease your workload

Outsourcing lets you focus on your core business.

Omnichannel strategy

We chat with your customers on different platforms (Facebook, website, Instagram, WhatsApp,…)

Customer relationship

Bring them an uncomparable customer experience by helping them on the spot.

Customer is king

Retain customers and boost your sales.

Affordable tool

Important return on investment and a innovative communication tool for your company.

Data collection

Customer data collection and database creation will never have been so effortless.

Doubling of opening hours

Your company is reachable every day from 9 am to 10 pm.

Human aspect

The agent is opting for a personal, friendly and professional approach to interact with visitors.

Chat on a variety of channels

In addition to the website, we also help your customers simultaneously on numerous other channels. This omni-channel integration offers even more effective results and demonstrates professionalism to customers and prospects.

The widely known chatbot is also part of our arsenal

A chatbot is like an ordinary live chat, but the agent is replaced by a computer system managing the conversations.  This robot remains active 24 hours a day, 7 days a week and therefore offers even longer opening hours. The human part is of course missing, so this solution doesn’t give the same trust as Managed Live Chat would. But still, it can help visitors with recurring questions, thanks to predefined scripts.

The possibilities are wide. For example, a Managed Live Chat can be alternated with a chatbot after 10 p.m when our agents are offline. The chatbot can be only active at weekends.

Advantages

Automate your customer service

The chatbot takes over the operator's tasks and chats autonomously.

24/7 response

Non-stop operation of the software provides a round-the-clock response to visitors.

Boost sales

Increase availability for potential customers translates into an increase in sales.

Guidance through the buying process

The visitor will be invited and stimulated to leave their details to optimise the purchasing process.

Optimisation of questions and answers

Frequently asked questions make it possible to optimise the answer.

No queues

The software can handle an unlimited number of chats simultaneously.

Increasing engagement

As with any type of chat, the chatbot also increases customer engagement with your business.

Provision of software and customer training

Live Chat Software Implementation

Of course, you are not obliged to use our complete Managed Live Chat service. If you want to chat with your customers yourself or if you have some communication staff, they can also take on this task. We will then implement the software on your website without any problems.

In-depth training of your own staff

Welivechat can also provide the necessary software and train your team so that you are ready to handle a multitude of conversations. In this case a Hybrid Chat solution shows its strength once again. If you can't handle the rush, we can take over during and after your business hours.
As we already said, the possibilities are endless.

Conversation bubble

Interested?

Contact us to get a personalised solution for your company!

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