Live chat brings a salesman to your website, helping every customer in detail. He will not only analyse the client’s needs, but also stimulate them in their buying process. When a customer visits your showroom, he can be immediately helped by one of your employees. Why would it be different online ?
Implementing a live chat on your website with our trained agents, is a guarantee of success and satisfied clients. And you know better than anyone that a satisfied customer is a loyal customer ..
We have different price models based on the company size. We adapt our work processes to your specific needs. You can then be sure that our agents will represent your company optimally.
Yes, that is entirely possible in our Hybrid Live Chat solution. For example, your company can 'manage' the chat itself during opening hours. After closing time and on the weekends, the Welivechat team will take over. If, in case of heavy traffic, you cannot manage the number of chats, our operators will help you out. As we already mentioned, we adapt to the needs of our customer.
A live chat brings numerous advantages and an important return on investment. It’s a service you offer your customers so they can enjoy the best possible customer experience on your website.
We list the main advantages for you:
Quickly provide an answer and solution to an unlimited number of website visitors.
Decrease your workload
Outsourcing lets you focus on your core business.
We chat with your customers on different platforms (Facebook, website, Instagram, WhatsApp,…)
Bring them an uncomparable customer experience by helping them on the spot.
Customer is king
Retain customers and boost your sales.
Important return on investment and a innovative communication tool for your company.
Customer data collection and database creation will never have been so effortless.
Doubling of opening hours
Your company is reachable every day from 9 am to 10 pm.
The agent is opting for a personal, friendly and professional approach to interact with visitors.
In addition to the website, we also help your customers simultaneously on numerous other channels. This omni-channel integration offers even more effective results and demonstrates professionalism to customers and prospects.
A chatbot is like an ordinary live chat, but the agent is replaced by a computer system managing the conversations. This robot remains active 24 hours a day, 7 days a week and therefore offers even longer opening hours. The human part is of course missing, so this solution doesn’t give the same trust as Managed Live Chat would. But still, it can help visitors with recurring questions, thanks to predefined scripts.
The possibilities are wide. For example, a Managed Live Chat can be alternated with a chatbot after 10 p.m when our agents are offline. The chatbot can be only active at weekends.
Automate your customer service
The chatbot takes over the operator's tasks and chats autonomously.
Non-stop operation of the software provides a round-the-clock response to visitors.
Increase availability for potential customers translates into an increase in sales.
Guidance through the buying process
The visitor will be invited and stimulated to leave their details to optimise the purchasing process.
Optimisation of questions and answers
Frequently asked questions make it possible to optimise the answer.
The software can handle an unlimited number of chats simultaneously.
As with any type of chat, the chatbot also increases customer engagement with your business.
Of course, you are not obliged to use our complete Managed Live Chat service. If you want to chat with your customers yourself or if you have some communication staff, they can also take on this task. We will then implement the software on your website without any problems.
Welivechat can also provide the necessary software and train your team so that you are ready to handle a multitude of conversations. In this case a Hybrid Chat solution shows its strength once again. If you can't handle the rush, we can take over during and after your business hours.
As we already said, the possibilities are endless.