Live chat is a communication tool that is little known to certain business sectors. How do you know if a live chat is a suitable solution for your company? The advantage of live chat is that it can adapt to almost any type of sector. It is often cheaper to outsource than to hire a full-time employee who answers a few requests from visitors every few hours. This also depends on the number of visitors and therefore the number of potential conversations you observe on your website.
Outsourcing gives you the opportunity to be available for a longer period of time and to respond directly to the page visitor. At the same time, it also reduces the pressure on your employees and allows them to concentrate on their main job: generating income.
It is difficult to list all the areas where live chat can offer an interesting advantage. Important to know is that live chat is also used to collect personal data from potential customers who would leave the website due to lack of information or lack of support. This service therefore has a very specific purpose: to increase your turnover. Interesting for any company that does not want to miss any opportunity and wants to continue to grow.
Below is a non-exhaustive list of sectors for which we chat or in which we have experience. We work tailor-made for each client, but the general know-how remains applicable in each sector.